{"id":6402,"date":"2026-06-02T16:42:09","date_gmt":"2026-06-02T14:42:09","guid":{"rendered":"https:\/\/sites.mm.ehb.be\/trm\/?p=6402"},"modified":"2026-06-02T16:42:09","modified_gmt":"2026-06-02T14:42:09","slug":"behind-the-scenes-of-travel-my-experience-at-fcm-%f0%9f%98%89","status":"publish","type":"post","link":"https:\/\/sites.mm.ehb.be\/trm\/2026\/06\/02\/behind-the-scenes-of-travel-my-experience-at-fcm-%f0%9f%98%89\/","title":{"rendered":"Behind the scenes of Travel: My experience at FCM \ud83d\ude09"},"content":{"rendered":"\n
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Curious what goes on behind the scenes? Let’s take a look together.<\/em><\/p>\n\n\n\n

Starting an internship at a travel agency was something I was really looking forward to. I have always loved travelling and discovering new places, and starting my internship at FCM Travel was something that I truly expected to help me find out what was going on behind the scenes. During my internship, I was part of the corporate team, which focuses on booking business trips for companies. It was interesting to see how much planning and organization is needed to make sure every trip goes smoothly for every client.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

En faisant mon stage chez FCM Travel, j’ai \u00e9t\u00e9 surprise par l’ampleur du travail n\u00e9cessaire \u00e0 l’organisation d’un voyage. Au d\u00e9but, j\u2019ai surtout observ\u00e9 mes coll\u00e8gues pour comprendre leurs t\u00e2ches quotidiennes. Ils m\u2019ont montr\u00e9 comment ils parlent aux clients, comment ils cherchent les meilleures options pour chaque voyage et comment ils g\u00e8rent toutes les r\u00e9servations. Cela m\u2019a permis de mieux comprendre le fonctionnement d\u2019une agence de voyages. <\/p>\n\n\n\n

One of the most interesting parts of my internship was gaining knowledge about making bookings using various systems. I used software such as Expedia, Amadeus, and Atlantis, which are usually used by travel agents to make bookings for their customers. Through these systems, it is possible to book flights, hotels, and other services. I also learned how to book flights through Amadeus and Travelflow. At first, these systems seemed complicated, but with practice, I became more comfortable using them. <\/p>\n\n\n\n

Un autre aspect important de mon stage a \u00e9t\u00e9 la communication avec les clients. J’ai appris \u00e0 r\u00e9pondre de mani\u00e8re professionnelle aux courriels en n\u00e9erlandais, en fran\u00e7ais et en anglais. Gr\u00e2ce aux nombreux contacts internationaux de l’entreprise, j’ai pu perfectionner mes comp\u00e9tences linguistiques et apprendre \u00e0 communiquer clairement et professionnellement dans plusieurs langues.<\/p>\n\n\n\n

In addition to what I have gained from the experience, I have also discovered how important organization is in this sector. Even a small mistake with a booking can cause problems for the traveller or even for the accounting department. I have personally experienced incorrectly billing something, which required a credit note to be issued. That is why it is very important to check every detail carefully before booking a reservation. It made me realize how this work demands a lot of responsibility and precision.  <\/p>\n\n\n\n

Mon stage chez FCM Travel a \u00e9t\u00e9 une exp\u00e9rience tr\u00e8s enrichissante.  J\u2019ai appris \u00e0 utiliser diff\u00e9rents syst\u00e8mes de r\u00e9servation, \u00e0 communiquer de mani\u00e8re professionnelle et \u00e0 mieux comprendre ce secteur. Cette exp\u00e9rience a encore renforc\u00e9 mon int\u00e9r\u00eat pour le secteur du tourisme et m\u2019a donn\u00e9 une meilleure id\u00e9e de ce que pourrait \u00eatre mon futur m\u00e9tier dans cette industrie.<\/p>\n\n\n\n

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Behind the scenes of travel \u2708\ufe0f<\/p>\n<\/blockquote>\n<\/div>\n\n\n\n

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